Key features of SupportSuite include:
- Clean and intuitive AJAX based interface
- Integration with Microsoft Active Directory® (LDAP), vBulletin™ and ModernBill™ among many other third-party applications
- Reliable live chat seamlessly through a client's web browser
- ViewShare to share a desktop view with a client via their web browser
- Integrated VoIP (SIP) functionality
- Robust SLA management, work schedules and escalation pathways
- Teamworking features for creating and sharing events, tasks and contacts
- Detailed reports and analysis
- Synchronization with Microsoft® Outlook®
- Integrate and synchronize with a Windows Mobile® device
