important point if you have to do UDP-JITTER SLA: Time synchronization, such as that provided by NTP, is required between the source and the target device in order to provide accurate one-way delay (latency) measurements. To configure NTP on the source and target devices, perform the tasks in the "Performing Basic System Management" chapter of the Cisco IOS Network Manageent Configuration Guide. Time synchronization is not required for the one-way jitter and packet loss measurements, however. If the time is not synchronized between the source and target devices, one-way jitter and packet loss data will be returned, but values of "0" will be returned for the one-way delay measurements provided by the UDP jitter operation. You must configure NTP between the routers you are measuring the jitter (under question, confirming that with the INE guys right now) R5#show ntp as R5#show ntp associations address ref clock st when poll reach delay offset ...