Key features of SupportSuite include: Clean and intuitive AJAX based interface Integration with Microsoft Active Directory® (LDAP), vBulletin™ and ModernBill™ among many other third-party applications Reliable live chat seamlessly through a client's web browser ViewShare to share a desktop view with a client via their web browser Integrated VoIP (SIP) functionality Robust SLA management, work schedules and escalation pathways Teamworking features for creating and sharing events, tasks and contacts Detailed reports and analysis Synchronization with Microsoft® Outlook® Integrate and synchronize with a Windows Mobile® device link http://www.kayako.com/supportsuite.php?page=overview